Welcome to African Attitude!

Frequently asked questions

 

Frequently asked questions about the Africa Online Shop African Attitude



Here you may find answers to frequently asked questions.

Please make your choice from the most important battery of questions:

 

Security
Payment
Delivery, delivery time and returns
Order aid
Product range
Fair trade
Refer a friend
Hotline
Customer service

 



If you can´t find the answer to your question, please do not hesitate to contact us. You may find our contact information at the bottom of this page.

 



Security

 

Is African Attitude a certified shop?

       African Attitude ist member of Trusted Shops, the German market leader for shop certifications. We have been certified by Trusted Shops and are frequently reviewed for compliance with the certification. So you can shop carelessly and with a clear conscience.

You are welcome to learn more about the benefits our Trusted Shops certification offers to you as our valued customer.


Does African Attitude provide a buyer protection?

       As Trusted Shops member you also benefit from the Trusted Shops buyer protection. That means that you may claim the Trusted Shops buyer protection when placing an order with us, which will hedge you against the failure to deliver and other disputes with the shop provider.

You may find more information about this topic on our Trusted Shops benefits-page.


How secure is the transfer of my personal information to African Attitude?

       Our aim is for you not to worry about your personal data. Therefore African Attitude uses the very secure 256-Bit SSL-encryption by Rapid SSL for the encryption of all pages containing personal data. You may recognize the encryption of a page by the lock icon in the command line of your browser.

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Payment

 

Which payment methods does African Attitude offer?

       As our customer you have the choice between the following secure payment methods:

  • credit card payment
  • PayPal/PayPal Express
  • direct debit (not available for foreign customers outside Germany)
  • purchase orders (supported by Billpay; only available for customers from Germany as well as private customers from Austria and Switzerland)
  • payment in advance
  • payment on delivery (not available for foreign customers outside Germany)


Here you may find further information about the available payment methods.


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Delivery, delivery times and returns

 

How much is the delivery cost for my order at African Attitude?

       For orders within Germany with a value up to 50 Euros we charge a small delivery fee of only 4,90€ - no matter how big or tall your parcel is.

Here you may find further information about the delivery costs to customers outside of Germany.


Does African Attitude offer free shipping?

       Yes, as a customer within Germany we ship free of charge already for orders worth 50 Euros or more.


Are my desired items availabe?

       Usually all products you see online are on stock and will be delivered right away. If a product is sold out, this will be indicated in the shop view. At this time you won´t be able to order this product.

But in such a case you should use our automated information system to inform you as soon as your desired product is available again. To do this, please proceed as follows:

  1. Register at (at least if you don´t have an account up to now): https://www.africa-shop24.com/customer/account/create/
  2. Use the search box top right on the website to look for the desired product (sold out products are usually not shown in the categories - by using the search box you will always find it)
  3. On the product page click on the link "Sign up to get notified when this product is back in stock"

And you will get informed immediately and automatically via email when your desired product is back in stock.

 

How long is the delivery time at African Attitude?

      

We do our very best that you receive your ordered goods as soon as possible. That is why all our products are on stock and can be dispatched right away.

Normally we ship your goods within one day after your order. If you have chosen payment in advance the parcel is usually shipped within one day after the receipt of your payment to our account.

Within Germany the goods are usually shipped by DHL, which delivers regularly within 1-2 days to the recipient.

This means that you usually receive the goods within 1-3 business days.

For very urgent orders we offer express shipping. Please note that its availability depends on the disposability of the products and the time of your order. Please give us a call in advance - preferably before starting the checkout process - so we can tell you if express shipping is available to you.

Orders abroad are shipped with DHL/German Post Office. The standard delivery time varies depending on the shipment size, type and destination.


I want to return an item. What should I do?

       If you don´t like an item or it doesn´t fit, you can return or exchange it within the statutory withdrawel period of 14 days after receipt. The statutory provisions for the right of withdrawal can be found here.

You have to pay for the immediate costs for the return - in this case the postal charges. Unfortunately we can not accept not prepaid parcels.


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Order aid

 

Where does African Attitude supply to?

       Of course we supply to any place in Germany. Apart from that we also deliver to all countries listed in our shipping table


How do I order at African Attitude?

       The ordering process at African Attitude - Africa-Shop24.com - is easy and secure - thanks to SSL encryption.

If you still have problems with the ordering process, you will find a detailed explanation of the procedures in our order aid. But of course we´ll also gladly assist you with your requests on the phone, via email or a message through our contact form.

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Product range

 

Are there any more products than those shown here?

       All products we currently sell are displayed in the online shop. It might be possible that we just received new products and are preparing to display them in our system. Therefore it is worthwhile to visit African Attitude frequently to check out for new products.


How often is the product range extended?

       The African Attitude team constantly researches for new products to expand our range. In most cases we receive new products for our shop weekly. Therefore it is worthwhile to frequently visit our online shop.

In addition you may find under the menu item "for browsing" a list with the newest products, African Attitude has introduced.


How do I find out about new products?

       To always be informed about new products at African Attitude, we recommend you to sign up for our newsletter or to subscribe to an RSS feed for the categories you are interested in.

So you will always be updated when we have received new, exciting and extraordinary products in our range.


I can not find the products I am looking for...

       Have you already checked out our alphabetical product index? There you will find the main products and product groups African Attitude offers in its range.

Additionally the use of the search function at the very top of each page is mostly very useful, too.

If you though haven´t found your desired product, we try our best to fulfil your wishes. In this case please send us a short email via our contact form. Please describe the desired product as good as possible. We will try to make our local employees in Africa to get the item you wish.

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Fair Trade

 

Are your goods traded fair?

       A definite and very clear YES! All of our products come from fair trade from South Africa or other African countries.

With African Attitude, Africa-Shop24.com, we want to support the local crafters in Africa, who produce such unusual, fancy and unique products to make a living.

The welfare of these people is particularly our aim. Therefore we are pleased if you as our valued customer like our products.


Does African Attitude support social projects in Africa?

       Yes, African Attitude is committed to social projects in South Africa. Currently we support with Sibongile and "The Music Therapy Community Clinic" two local projects in the proximity of Cape Town. Here children and young people are helped in various ways, so they hopefully might be heading a better future. For this aim African Attitude donates 10% of the sales to these two projects.

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Refer a friend

 

Refer a friend

       Recommend African Attitude - Africa-Shop24.com - to friends and acquaintances. For this we thank you with up to 50 Euro discount on your next order.

Here you may find further information about Refer a friend

Partner program

       You have a website and want to promote Attitude? Then you may join our Partner program, which lets you participate with the sales generated by your advertising.

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Is there an African Attitude Hotline?

 

       As a service to you we offer a toll-free hotline within Germany. You can reach us at the toll free number 0800 - 24 100 24.

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You have any questions to our customer service?

 

       You have the opportunity to get in touch with us in various ways:

Phone: Within Germany you can reach us by phone with the toll free number 0800 - 24 100 24.

Twitter: Please write to the user @afrikashop24. We will help you as fast as possible.

Facebook: You can reach us via our Facebook page African Attitude. You are welcome to post your questions there on the whiteboard. We will answer your questions as soon as possible.



You have any further questions? Then please make use of our contact form - or call the toll freee number 0800 - 24 100 24. We are happy to help you!



We are delighted that you visit our online shop and we want you to feel comfortable at African Attitude. A warm welcome to you!

Your African Attitude Team

 

Questions:

Posted by isabel rocha, Thursday, 14 August 2014 on page FAQ

Question:

It is possible also deliver in Portugal? thanks

Answers:

  • Posted by Olaf Schumann on Thursday, 14 August 2014

    Thank you for your interest in our services. Yes, we also deliver to Portugal. Simply use the regular checkout process and choose "Portugal" for your billing and delivery address.

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